Troubleshooting Shipping Customizations

Aditya Malani

Last Update há 7 meses

If shipping customizations are not working, go through the following checklist to ensure common errors.

1. App test mode

If the app is in test mode, check if you are using the first-name as "shipmagic". More information here.

2. Rate names

All the fields of rate names are case & blank space sensitive. Ensure that you have entered the rate names carefully while creating customizations.

3. Live Chat support

If none of the above points work, or if you have any questions, feel free to reach out to our support from the Live Chat present inside the app to get further assistance.